All activities and necessary equipment
Bilingual local guide
Lunch and drinks (non-alcoholic)
Round-trip transportation from Playa del Carmen or Tulum
Lifejacket for cenote swim

Weight Limits: Zipline weight limit is 140kg (310lbs). Not recommended for participants over 308lbs.
Restrictions: Not suitable for participants with vertigo, claustrophobia, pregnant women, children under 7 years old, or wheelchair users.

-For the area from Caleta Tankah to Soliman Bay, we do not offer pickup service due to limited access. However, we can arrange a convenient meeting point halfway for your convenience

📌 Our transportation service in Tulum is free and includes both round-trip transportation. However, it’s important to note that in Tulum we only have designated meeting points, and we do not offer pickup from hotels or Airbnbs. The available meeting points are:

✅ Super Aki Tulum (the most popular and preferred by customers):
Carretera Federal Tulum Ruinas s/n, 77780 Tulum, Q.R.; https://maps.app.goo.gl/Uzv9HZtho9N5q989A

✅ Oxxo la Veleta
Calle 7 Sur Mz 9 Zona 9, Calle 12 Y Calle 10, Lote 1, Tulum Centro, 77760 Tulum, Q.R.; https://maps.app.goo.gl/y6z7WNznwLL1hyXf8

✅ Restaurante El Camello JR
Carretera Chetumal-Cancun Locales 1 y 2 Lte 3 Mza 40, Centro, 77600 Tulum, Q.R.https://maps.app.goo.gl/2pkQ93EXxW61EYQa9

✅ Selecto Chedraui (supermarket)
Neptuno, mza. 004 Tulum 2, Lomas de Padierna, 77780 Tulum, Q.R.; https://maps.app.goo.gl/h4oouoFHbs8LAfMo8

✅ Copal Tulum Hotel entrance
Calle Ixchel esquina Avda. Juanek Aldea Zamá, 77760 Tulum, Q.R.; https://maps.app.goo.gl/bNv5uoD6aq9tK9Eu8

✅ Kore Tulum Hotel entrance
Carretera Tulum-Boca Paila Km. 3.8 Lote 48 Admo, México 180D, Playa, 77780 Tulum, Q.R.; https://maps.app.goo.gl/Ya5QzsqNveHBFSza9

👉🏼 Recommend asking your accommodation which meeting point is closest to you to check availability. If you'd like, you can share your hotel location with us and we’d be happy to help you find the nearest meeting point. To make communication easier, please send us your WhatsApp number.

⚠ If your booking is for 8 or more participants, we can offer a personalized transportation service and pick you up directly at your hotel or Airbnb in Tulum. This option is available for larger groups, providing the convenience of being collected from your accommodation. To arrange this, please provide us with your accommodation details, and if possible, your WhatsApp number so we can easily coordinate and confirm the pickup time.

📌 Please note that for Puerto Morelos, the pickup service has an additional cost of $10 USD and is only available on Mondays and Fridays. For the areas of Playa del Carmen and Puerto Aventuras, there is no additional cost for the pickup. However, we kindly ask you to contact us via WhatsApp to coordinate and confirm the pickup time and location. We are here to assist you with any questions or further details. Thank you for choosing our services!

For a full refund, you must cancel at least 72 hours before the experience's start time.

If you cancel less than 72 hours before the experience's start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience's start time will not be accepted.

Cut-off times are based on the experience's local time.

Once a change of date has been requested in your reservation, there will be no refund in case of cancellation.