Privacy policy

Privacy Policy

Last Updated: 02/10/2024

Privacy Policy

At Adrenalina.Tours ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.adrenalina.tours or use our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Who We Are

Adrenalina.Tours is operated by Adrenaline Tours LLC, a company registered in the United States.

  • Address: 838 Walker Road, Suite 21-2
    Dover, DE 19904
    United States

  • Email: admin@adrenalina.tours

  • Phone: +1 (205) 727-1920.

For the purposes of the General Data Protection Regulation (GDPR), we are the data controller of your personal data.

2. Information We Collect

2.1. Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you:

  • Create an account.
  • Make a booking or purchase.
  • Subscribe to our newsletters.
  • Request customer support.
  • Participate in surveys or promotions.
  • Communicate with us via email or other channels.

Types of Personal Data Collected:

  • Contact Information: Name, email address, telephone number, mailing address.
  • Identity Information: Date of birth, nationality, passport or ID number (when required for bookings).
  • Account Credentials: Username and password.
  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors).
  • Booking Details: Travel preferences, special requests, group information.
  • Communications: Feedback, testimonials, reviews, and any other information you choose to provide.

2.2. Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Information: Pages viewed, time spent on pages, clicks, and navigation paths.
  • Location Information: Approximate geolocation based on your IP address.

2.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver personalized content and advertisements.

2.4. Information Collected Through Facebook Tools

We use Facebook's advertising and analytics tools, including the Meta Pixel, Advanced Matching, and the Conversions API, to better understand our customers and provide relevant advertisements.

3. How We Use Your Information

We process your personal data for the following purposes:

3.1. To Provide Our Services

  • Facilitate bookings and purchases.
  • Manage your account and provide customer support.
  • Communicate important information regarding your bookings.

3.2. For Operational and Business Purposes

  • Improve our website, services, and user experience.
  • Personalize content and recommendations.
  • Analyze usage and performance metrics.

3.3. Marketing and Advertising

  • Send you newsletters, special offers, and promotions if you have opted in to receive them.
  • Use advertising platforms like Facebook to deliver personalized advertisements.

3.4. Use of Facebook Advertising Tools

  • Meta Pixel: We use the Meta Pixel to track actions you take on our website after interacting with our ads on Facebook, enabling us to measure the effectiveness of our ads and understand user behavior.
  • Advanced Matching: We may share hashed versions of personal information you provide (e.g., email address) with Facebook to match your account and deliver more relevant ads.
  • Conversions API: We use the Conversions API to share data about your interactions with our website directly with Facebook's servers, enhancing ad targeting and measurement capabilities.

3.5. Legal and Compliance

  • Comply with legal obligations, such as tax and accounting requirements.
  • Enforce our Terms and Conditions.
  • Prevent fraudulent activities and ensure security.

Legal Bases for Processing (GDPR Compliance):

  • Performance of a Contract: Necessary for the performance of a contract with you.
  • Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications).
  • Legitimate Interests: For our legitimate interests in marketing and improving services, provided they do not override your rights.
  • Legal Obligation: Compliance with legal or regulatory obligations.

4. Disclosure of Your Information

We may share your personal data with:

4.1. Service Providers

  • Payment Processors: To process payments securely.
  • Cloud Service Providers: For data storage and management.
  • Analytics Providers: To analyze website usage.
  • Marketing and Advertising Platforms: Including Facebook, for advertising and marketing purposes.

4.2. Facebook as a Third-Party Partner

  • Data Shared with Facebook:
    • Personal Information: Such as email address, phone number, or other identifiers, which may be hashed before transmission.
    • Usage Data: Information about your interactions with our website, products, and services.
  • Purpose of Sharing:
    • To deliver personalized advertisements on Facebook and other platforms.
    • To measure the effectiveness of our advertising campaigns.
    • To create custom audiences for targeted advertising.

4.3. Legal and Regulatory Authorities

  • When required by law, regulation, legal process, or governmental request.
  • To protect our rights, property, and safety, or that of our users and others.

4.4. Business Transfers

  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Safeguards:

  • We ensure that any third parties with whom we share your data are bound by confidentiality and data protection obligations consistent with this Privacy Policy and applicable laws.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ.

Safeguards Implemented:

  • Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission to ensure adequate protection for personal data transferred from the EU/EEA.
  • Additional Measures: Encryption, access controls, and contractual obligations on data recipients to protect your information.

By using our services, you consent to the transfer of your personal data under these safeguards.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including:

  • Account Information: Retained until you delete your account or as required by law.
  • Transaction Records: Retained for the duration required by tax and accounting laws.
  • Marketing Preferences: Retained until you opt out or withdraw your consent.
  • Advertising Data: Data shared with Facebook is retained in accordance with Facebook's data policies.

When we no longer have a legitimate need to process your personal data, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1. Rights Under GDPR (EU/EEA Residents)

You have the following rights regarding your personal data:

  • Access: Request confirmation of whether we process your personal data and access to it.
  • Rectification: Correct inaccurate or incomplete personal data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request restriction of processing under certain circumstances.
  • Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes, including profiling.
  • Withdraw Consent: At any time, where processing is based on consent.

To exercise your rights, please contact us at admin@adrenalina.tours.

7.2. Rights Under CCPA (California Residents)

California residents have the right to:

  • Know: Request disclosure of categories and specific pieces of personal data collected.
  • Delete: Request deletion of personal data, subject to legal exceptions.
  • Opt-Out of Sale: Opt-out of the sale of personal data to third parties. Under CCPA, sharing data for advertising may be considered a "sale."
  • Non-Discrimination: Receive equal service and pricing, even if you exercise your privacy rights.

To exercise your CCPA rights, please contact us at admin@adrenalina.tours or call +1 (205) 727-1920.

7.3. Managing Your Preferences

  • Opt-Out of Facebook Data Sharing:
    • Via Facebook Settings: You can control how your data is used for advertising purposes by adjusting your settings in your Facebook account under "Off-Facebook Activity."
    • Opt-Out Tools: Visit YourAdChoices or Network Advertising Initiative for more options.
  • Marketing Communications: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email or updating your account preferences.
  • Cookies: Adjust your browser settings or use our Cookie Consent Tool to manage cookies.

8. Cookies and Similar Technologies

8.1. Use of Cookies

We use cookies and similar technologies for various purposes, including:

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Collect information on how visitors use our site.
  • Functional Cookies: Remember your preferences and settings.
  • Targeting Cookies: Deliver relevant advertisements, including those served through Facebook.

8.2. Facebook Pixel and Cookies

  • Meta Pixel: Allows us to track conversions and user interactions on our website after they have clicked on a Facebook ad.
  • Cookies Set by Facebook: May collect information about your device and interaction with our site and ads.

8.3. Managing Cookies

  • Cookie Consent: When you first visit our website, you will be prompted to accept or manage cookies.
  • Adjusting Settings: You can manage your cookie preferences at any time through our Cookie Consent Tool or your browser settings.

For detailed information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: Securing data in transit using SSL/TLS technology.
  • Access Controls: Limiting access to personal data to authorized personnel.
  • Monitoring: Regularly reviewing our security practices.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

If you become aware that a child has provided us with personal data without parental consent, please contact us at admin@adrenalina.tours, and we will take steps to remove the information.

11. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of such third parties.

We encourage you to review the privacy policies of any third-party sites or services before providing your personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons.

  • Notification of Changes: We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.
  • Continued Use: Your continued use of our services after the effective date signifies your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: admin@adrenalina.tours
  • Phone: +1 (804) 942-0134
  • Mailing Address: Adrenaline Tours LLC
    838 Walker Road, Suite 21-2
    Dover, DE 19904
    United States

14. Supervisory Authorities

If you believe that our processing of your personal data violates applicable laws, you have the right to lodge a complaint with a supervisory authority:

  • European Union: Contact details can be found here.
  • United Kingdom: Information Commissioner's Office (ICO).
  • United States: Federal Trade Commission (FTC) or your state attorney general's office.

15. Do Not Sell My Personal Information

Under the CCPA, California residents have the right to opt-out of the sale of their personal information.

  • Opt-Out of Sale:
    • If you wish to opt-out of the sharing of your personal data with third parties for advertising purposes, please contact us at admin@adrenalina.tours.
    • Alternatively, you can use the "Do Not Sell My Personal Information" link on our website.

16. Language

The official language of this Privacy Policy is English. Any translations are provided for convenience. In the event of a discrepancy, the English version shall prevail.

Cookie Policy

Cookie Policy

Cookie Policy

Last Updated: [Insert Date]

1. What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the site owners.

2. How We Use Cookies

We use cookies to:

  • Ensure Website Functionality: Enable essential features like page navigation and access to secure areas.
  • Enhance Performance: Collect information about how visitors use our website to improve user experience.
  • Personalize Content: Remember your preferences and settings.
  • Deliver Advertising: Provide tailored advertisements based on your interests, including through platforms like Facebook.

3. Types of Cookies We Use

  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: Remain on your device until they expire or are deleted.
  • First-Party Cookies: Set by us.
  • Third-Party Cookies: Set by third parties (e.g., Facebook, Google Analytics).

4. Third-Party Cookies and Advertising

We collaborate with third-party partners, such as Facebook, to enhance our marketing efforts.

  • Facebook Cookies: Used to deliver ads and measure their effectiveness. They collect information about your device and interactions with our site and ads.
  • Opt-Out Options:

5. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Changes to This Cookie Policy

We may update this Cookie Policy periodically. We encourage you to review it regularly.