1.What types of experiences do you offer?

Adrenalina is an online travel agency (OTA) specialized in adventure and thrill experiences, which offers its clients a platform to book adrenaline-filled activities. Adrenalina offers a wide variety of activities, such as skydiving, bungee jumping, jet ski rides, helicopter tours and other adventure experiences that suit different levels of excitement.

2. How do you ensure safety during the experiences?
Adrenaline guarantees the safety of its customers by partnering with certified providers who meet industry safety standards and often include insurance coverage with their activities. Adrenaline verifies the quality of its experiences by partnering with reputable suppliers and incorporating customer feedback into its selection process.

3. If I am a supplier, can I partner with Adrenaline?
If you are a supplier, you can partner with Adrenaline and potentially earn commissions; you should contact Adrenaline directly for partnership opportunities.

4.Is my personal information secure when paying for a service?
Yes, we guarantee the security of your personal and payment information. We use secure payment platforms and methods with advanced encryption to protect your data. We never share your information with third parties without your consent. If you have any questions, we are available to answer them.

5. How can I contact customer service?
You can contact us by phone, WhatsApp, email or our social networks. We are available 24 hours a day, 7 days a week to answer any questions.

6. Do you have promotions or discounts?
Yes, we regularly launch promotions. Follow us on social networks or subscribe to our newsletter to not miss any offer.

7. How can I book an experience?
You can book directly on our website, call us, or send us a message through our social networks. Once you have selected the experience, we will guide you through the payment and confirmation process.

8. Can I customize an experience?
Of course you can! We work with you to design customized experiences for groups, companies or special events such as birthdays, anniversaries or celebrations.

9. Do I need previous experience to participate in the activities?
No, most of our activities are designed for beginners. For more advanced experiences, we always specify the prerequisites.

10. What forms of payment do you accept?
We accept credit/debit card payments, bank transfers and electronic methods such as PayPal. We also offer cash payment options at the time of boarding. Please note that if you choose to pay by card, an additional bank charge will be included.

11. What happens if it rains or there is bad weather?
Safety is our priority, we have all the necessary equipment for our activities to take place. However, in case of bad weather, we will notify you in advance to reschedule or refund your experience as appropriate, following our cancellation policies.

12. Is there a limit to the number of participants for the experiences?
No! You can book from 1 person, there is no limit to the number of participants, however there are experiences that require larger groups. You can check the specific details in the description of each experience.

13. Do you offer experiences for children or families?
Yes, all our experiences are designed especially for families and children, making sure that everyone can enjoy a safe and fun activity.

14. What is included in the price of the experiences?
The price includes everything necessary to enjoy the experience: transportation, equipment, guides, meals. Specific details are indicated in the description of each experience.

15. What is the rate policy for children?
Children under 5 years old are free of charge. Children between 5 and 11 years old are entitled to a reduced rate, while from 12 years old onwards the full adult rate applies. For more details, please refer to the specific conditions of each experience.

16. How far in advance should I book my experience during high season?
We recommend that you make your reservation at least 24 to 48 hours in advance during high season to guarantee availability, as demand tends to be higher during those dates.

17. What happens if I need to cancel or change my reservation?
We have a flexible cancellation policy. If you need to cancel or modify your reservation, please contact us at least 72 hours in advance to receive a refund or reschedule.

18. What happens if I am late for my experience?
If you arrive late for your experience, we will do our best to accommodate you, but this will depend on the activity and availability at the time. In some cases, you may be able to join the group if possible, but if you do not arrive within the time allowed, unfortunately we will not be able to guarantee your participation or offer refunds. We recommend that you arrive well in advance to avoid inconveniences.

19. Do you offer transportation to and from the experience location?
Yes, some of our experiences include transportation service from specific meeting points. Please check the experience description to verify if this service is available or if it can be added at an additional cost. If you have any doubts, contact us and we will be happy to help you coordinate it.

20. Do you offer private transportation service for groups?
Yes, we offer private transportation service for groups. This is ideal for corporate events, family reunions or large groups looking for more comfort. Contact us in advance to coordinate details and customize the service according to your needs.

21. What should I bring or prepare before the experience?
We recommend that you review the description of the experience for specific items you will need, such as comfortable clothing, sunscreen, or identification documents. If the activity requires special equipment, we generally provide it, but we will always confirm with you any additional preparation needed before the day of the experience.

22. Do I have to pay additional costs during the activity?
In most experiences, all costs are included in the initial price. However, for some activities additional costs may apply, such as local taxes, optional gratuities or additional services of your choice. Check the detailed description of the experience to find out if there are any extra charges and if these must be covered during the activity.

23. Are the experiences safe for the elderly or people with reduced mobility?
Some of our experiences are not recommended for people with disabilities, pregnant women or those with certain medical conditions. We suggest you consult the specifications of each activity or contact us directly to clarify any doubts and ensure the safety of all participants.

24. Where can I read reviews from other customers about the experiences?
You can read the opinions and comments from other customers on our website, in the review section of each experience. You can also find them on our social networks and rating platforms. We invite you to share your experience with us after participating, your opinion is very important!

25. Can you help me choose a suitable experience for my group?
Of course! We are here to help you find the perfect experience based on your group's interests, needs and size. Contact us and tell us more about your group and what you are looking for, and we will recommend options that fit your preferences.